Privacy Policy
At ANN ARBOR RENT-ALL LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data. By using our services or providing your information to us, you consent to the practices described in this policy.
Information We Collect
We collect personal information such as name, email address, phone number, and address. This information is collected through online forms, phone conversations, or in-person interactions.
How We Use Your Information
We collect and use your information for email marketing and analytics purposes to improve our services and tailor our communications to your preferences.
Data Security
We take data security seriously. We implement SSL certificates, firewalls, and standard security measures to protect your data from unauthorized access or disclosure.
Your Rights
You have the right to access, correct, or delete your personal information held by us. If you have any concerns about your privacy or wish to exercise your rights, please visit our store or contact us by phone.
Compliance
ANN ARBOR RENT-ALL LLC complies with the regulatory laws of the United States that govern the protection of personal information.
Equipment Rental Policy
Rental Rates
We have 4 hour minimums. We also have 24 hour, weekly and monthly rates.
Reservation
Can be made in advance and require a deposit that is non-refundable due to cancellation. Reservations must be made to ensure items are available for your rental needs. If a reservation is not made, items are not guaranteed to be available on walk-in basis.
Customer Pick-Up
Require a deposit plus the rental fee and a valid driver’s license along with a copy of your vehicle registration if you are a first time customer.
Delivery and Pick-Up
This needs to be scheduled in advance. A charge is made for this service. Items delivered and picked up truck-to-door. Should customer request delivery other than truck-to-door, they assume responsibility for any potential damage or additional charges that may be incurred. All rental items must be available to our staff and ready for pickup unless prior arrangements have been made.
Deposits and Refunds
A deposit is required on ALL orders. The amount of deposit will vary with the size of the order and the items rented. Any refunds of deposits due are returned after order is checked in.
Insurance
Once the equipment leaves the yard, you are responsible for it until it is returned. Contractors must contact insurance agent for a RIDER on equipment rental insurance.
Damage Waiver
All our equipment has a damage waiver fee of 10% the total rental cost. This does not cover any damage due to misuse of the equipment.
Check Your Order
You are responsible for all items on your contract once you have signed. All orders are double-checked to ensure accuracy. However, if you feel there is a discrepancy, please do not hesitate to call immediately. Upon return all orders are individually checked.
*Extra charges are made for broken, missing or dirty items.
